Employer
Grand Erie District School Board
Location
Brantford,ON
Posted
Dec 21, 2018
Starting date
Jan 14, 2019
Job Type
Full time,
Position(s)
1

Help Desk Technician

Grand Erie District School Board Is looking for: Help desk technician

Specific Skills : Install, maintain and repair electronic equipment;
Inspect and test electronic equipment and assemblies;
Diagnose and locate circuit, component and equipment faults;
Complete work orders, test and maintenance reports;
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
Consult user guides, technical manuals and other documents to research and implement solutions;
Provide advice and training to users in response to identified difficulties;
Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
Participate in the redesign of applications and other software;
Provide business systems, network and Internet support to users in response to identified difficulties


QUALIFICATIONS:
Credentials (certificates, licences, memberships, courses, etc.) : A+ Certification;
Microsoft Certified Systems Engineer (MCSE)
Business Equipment and Computer Applications : MS Outlook
Security and Safety : Criminal record check
Work Conditions and Physical Capabilities : Fast-paced environment;
Work under pressure;
Repetitive tasks;
Attention to detail;
Sitting;
Tight deadlines
Computer and Technology Knowledge : MS Windows;
Internet;
Intranet;
Servers;
Security software;
Mail server software;
Communication software;
Programming software;
MS Office;
Wireless networks;
Desktop applications;
Multimedia software
Personal Suitability : Initiative;
Effective interpersonal skills;
Flexibility;
Accurate;
Team player;
Excellent oral communication;
Excellent written communication;
Client focus;
Judgement;
Values and ethics;
Organized

REQUIREMENTS :

Languages : English
Education : College/CEGEP
Experience : 3 years to less than 5 years


APPLY FOR THIS JOB
Help desk technician
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