Employer
Comfort inn
Location
Thunder Bay,ON
Posted
Feb 01, 2019
Starting date
Mar 01, 2019
Job Type
Part time,Full time,Permanent
Position(s)
1

Guest Service Representative - Hotel

Comfort inn Is looking for: Guest service representative - hotel

Specific Skills : Take, cancel and change room reservations;
Register arriving guests and assign rooms;
Provide information on hotel facilities and services;
Process group arrivals and departures;
Process guests' departures, calculate charges and receive payments;
Perform light housekeeping and cleaning duties;
Investigate and resolve complaints and claims;
Exchange foreign currency;
Balance cash and complete balance sheets, cash reports and related forms;
Answer telephone and relay telephone calls and messages;
Clerical duties (i.e. faxing, filing, photocopying);
Provide general information about points of interest in the area;
Follow emergency and safety procedures;
Handle wake-up calls;
Provide customer service;
Assist clients/guests with special needs;
Maintain an inventory of vacancies, reservations and room assignments


QUALIFICATIONS:
Business Equipment and Computer Applications : Multi-line switchboard;
Internet;
Database software;
Central reservation system (CRS);
Computerized bookkeeping system
Work Setting : Hospitality industry;
Hotel, motel, resort
Security and Safety : Bondable
Transportation/Travel Information : Public transportation is available
Work Conditions and Physical Capabilities : Fast-paced environment;
Work under pressure;
Attention to detail;
Standing for extended periods
Work Location Information : Urban area
Personal Suitability : Effective interpersonal skills;
Flexibility;
Team player;
Excellent oral communication;
Excellent written communication;
Client focus;
Dependability;
Judgement;
Reliability;
Organized

REQUIREMENTS :

Languages : English
Education : College/CEGEP or equivalent experience
Experience : Experience an asset


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Guest service representative - hotel
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